United Airlines and its chief executive faced mounting pressure on Tuesday from a worldwide backlash over its treatment of a passenger who was dragged from his seat on a plane on Sunday to make room for four employees on the overbooked flight.
Already, attorneys have filed a chancery motion asking that all evidence in the case be preserved.
The video of a passenger being dragged by an officer from a United Express flight shined an unwanted spotlight on the little-known police force that guards Chicago's two main airports and could threaten the agency's future. "That's the law", he said.
United is also suffering from broader worries among investors about US airline performance. There are also scenarios in which the plane may be too heavy, an air marshal needs to board or flight staff have to get to work.
After the incident, Dao remains hospitalized at a Chicago area medical facility, according to his lawyers. The officials forcibly dragged him down the plane's aisle while he screamed in protest. Paired with responses to Dao's history of criminal offences and his race, there appear to be many conflating factors not just to the incident itself, but to the public outcry about it as well.
"I don't think anyone looks at that video and isn't a little disturbed that another human being is being treated that way", said Spicer on Tuesday. This wasn't an overbooking issue, despite some earlier reports that may have come from United itself.
"It wasn't even a matter of overbooking". But once they found out that the next flight wasn't until Monday afternoon, he demurred and sat back, saying he was a physician who needed to get to work the next day.
"He was very emphatic: 'I can't be late".
The goal in all of this is to never have to touch that list, said Crankyflier.com's Snyder.
As security officers pry Dao from his seat, he screams. But the agreement doesn't sign away the right to sue if the airline treats a passenger in a manner that breaches the law.
Dao's legal team also announced that he will hold a news conference on Thursday morning.
Munoz told ABC that he had no plans to resign over the incident and profusely apologized to Dao, his family, passengers and United customers.
One of the biggest news stories of the week is the passenger on a United Airlines flight who was forcibly removed from the plane due to the airline overbooking and wanting to accommodate traveling crew members. Oscar Munoz released an apology Tuesday with the last line reading, 'I promise you we will do better'.
"This will never happen again on a United flight".
"I'm not looking for a telephone conversation with Mr. Munoz", he said. "I'd rather he spend his time changing the culture of United Airlines".
In the second statement, Munoz describes the man as "disruptive and belligerent".
Three of the officers involved in the incident have been placed on administrative leave, according to the Chicago Department of Aviation. United acknowledged that passengers may have been less willing to listen to offers once they were seated on the plane. United did not return CNN's request for comment.
"My new #united card". This third statement comes after two others that many considered inappropriate.
United took a hit on the stock market.
United said, however, that when it asked for volunteers Sunday night, there were no takers.
Once a flight is set, an airline's customer service software kicks into action. It's an oft-overlooked policy to which passengers agree when they book tickets.
Flying an airline that says it doesn't oversell?