Demetrio said the video showed an extraordinary instance of something that happens too routinely: Airlines overbooking flights then bumping paying customers.
Also Wednesday, a Chicago alderman said representatives from United and the city's Aviation Department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport. "If the airline wants to use a seat you've paid for - and are sitting in - they should pay you fair market value for it, not commandeer local law enforcement to haul you away".
United has now revised its policies so that off-duty crew travelling on its planes are allocated seats at least one hour before a flight is due to depart so that passengers are not told to exit planes after boarding. Three other passengers eventually agreed to leave, but Dao insisted he needed to return home to care for patients. Video evidence later disputed that Dao was acting aggressively.
United Airlines has weathered a PR nightmare recently. Employees first tried to get four volunteers, but when no one gave up their seats for $800 plus a night's stay at a hotel employees started selecting people at random.
The state bill will be introduced the next time the Maryland General Assembly meets, either in special session or in next January.
Dr Dao has now been released from the hospital and is planning on suing United. Another passenger pointed out, "You busted his lip" after Chicago airport police grabbed him. In one, blood can be seen forming on the man's lip and his eyeglasses are askew. On Friday, company Chairman Robert Milton said the board supported Munoz.
In an effort to save face, United announced last week that it would reimburse all the passengers on the flight where a passenger was beaten, bloodied, and removed from his seat.
"I don't think it's a significant challenge for us".
Jayse D. Anspach, of Louisville, who was seated just a few feet from the man, posted this video to Twitter.
David Dao suffered a concussion and broken nose and lost two front teeth in an incident last Sunday.
Overselling flights is a fact of life in the airline business. American Airlines says it has changed its Conditions of Carriage.
Of the national sample of 1,975 adults, 79% who said they'd recently heard of United chose its competitor.
Get free real-time news alerts from the Bethesda-Chevy Chase Patch.