"Dr. Dao has become the positive unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers", Demetrio said. His lawyer said he lost teeth and suffered a broken nose and a concussion. Unfortunately, terms of the settlement required that the actual amount of money United will pay to Dao is confidential. "Mr. Munoz said he was going to do the right thing, and he has", one of Dao's lawyers said.
United said they had asked for volunteers but no one volunteered and soon after Dao was selected to be removed from the flight along with three others.
In a statement to CNN, Dao's lawyers praised United CEO Oscar Munoz for handling the incident. United said it would raise to $10,000 the limit on the payments it offers to customers who give up seats on oversold flights and increase training for airline employees.
United took "full responsibility" for what unfolded on Flight 3411 "without attempt to blame others", he added.
Everyone has seen the now-infamous video of a 69-year-old man being dragged out of a company flight due to overbooking, despite the fact that the man did not want to leave the flight and the company only offered $800 to passengers willing to get off, below the $1,350 maximum.
United said they needed to remove passengers from the flight because crew members needed to be in Louisville the next day for a "downline connection".
There have been calls for United Airlines officials to testify in Congress about the confrontation, and the Senate Commerce Committee has been in touch with Munoz, seeking more details.
The officers who pulled Dao from the United flight were placed on leave after the incident.
The department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force.