With the pulled recommendation by Consumer Reports, should Microsoft Surface owners start to panic and sell off their devices?
The Surface Pro 4 and Surface Novel experienced problems with sleep reliability, and Consumer Reports asserts some people have problems starting up their devices or have experienced them freeze and shutdown.
The devices losing their "recommended" status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).
CNBC reviewed the new Surface Pro in June and found that, while it was a powerful tablet that also doubles as a competitive laptop, the configuration options are far more expensive than what most consumers could buy from Microsoft's competitors. It claims that the data used by Consumer Reports is not the overall return and fix rates of the Microsoft Surface devices, with the 25 percent breakage rate nothing more than an estimate.
Noting that Microsoft is "relatively new to the hardware business", the publication said this was the first year it has had ample data to calculate reliability figures for the company's Surface devices.
In a post published online, Consumer Reports announced that it has removed the "recommended" designation for several Microsoft Surface devices. There's not a hardware or software error that Microsoft could address to help convince Consumer Reports, while the product testing magazine switched its Apple MacBook recommendation.
The company released an email in which the company states that the report is not accurate.
"If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability", Beilinson said in the interview. Consumer Reports refuses to break down its information to reveal how many elderly devices are contained in its own name, and the split between laptops and tablets. "Based purely on lab performance, the Surface Pro is highly rated when used either as a tablet or with a keyboard attached". It is not clear if Microsoft issues with its Surface apparatus were a part of these issues or not, as details haven't been provided by Consumer Reports.
In more recent years, the organization has added laptops and tablets.